SUPPORT

1. It is recommended to use separate linear direct current (not switching power)
2. If the reader is installed upon metallic object add proper thickness plastic separator on back of reader for isolation and avoid interference.
3. The distance between two readers should be 1.5 times the read range to prevent radio frequency interference from each other.
4. The readers are installed on the slender wall, add proper thickness plastic separator on the back of readers or change install location for isolation and avoid interference.

Please use HAMS-20

1. Please go to Start--> Control Panel--> System & Security--> Action Center--> Change User account control settings
2. Please move the bar to NEVER NOTIFY.
3. Save the settings and restart computer.
4. Re-install HAMS.

HAMS can be installed under Win 2012 server and Win 7, 8, 10 professional (32/64bit).

Please use administer to log into HAMS.

1. Go to HAMS->System->Export Setup-> Export Fields, you need create export format and assign saving path first.
2. Go to schedule, input the time and select Operation mode and date.

1. Please check if your date format is YYYY/MM/DD.
2. Please compress HAMS_2014.mdb.

HAMS allows you import users' information by txt or excel file. There are five necessary items, name, emp no, department number, department name and card number.
Please prepare five data and follow the import introduction, you may import user information success.

1. Five items are completed.
2. Emp no, card number and department number should be unique code.

RAC-2000 supports 4 readers. The reader's ID is 1, 2, 3, 4.
The ID 1 and 2 are for Door 1 and ID 3 and 4 are for Door 2. ID 1 and 3 is installing in outside of door, ID 2 and 4 is installing in inside of door. In the report, please check location column, you will read controller name with reader ID.
When you read ID 1, means door 1 outside reader, it means IN and so on.

HAMS is access database and also It cannot install in two different PCs.

Please go to C:\Program Files\HAMS, there are two files, HAMS.mdb and HAMS_2014.mdb.
Kindly backup those two files. After install new software, just copy those two files into new path.

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

1. Please connect RAC-960PE/PM with HAMS-19. You can read current Master code from parameter 2.
2. Please send the machine back to our agent who you bought the machine from.

1. Add Users
2. Add controller
3. HAMS-19->time schedule, add time zone and time schedule.
4. HAMS-19->Auth setting
Create groups and select the doors and users.
5. Upload the setting from HAMS-19 to controllers.

Please go to HAMS-19->Auth Settings.
Select the users which you want to delete the authorizations and click 'Delete Cardholder" button.
Then go to download page and re download settings to controller.

By software:
1. Access Control->HAMS-19->Hardware settings
2. Select machine which you want to disable keypads.
3. Parameter1->Keypad Setup,
You can tick or un-tick the check box of keypads.
By hardware:
Master card/code->Sys setup->Keypad-> 0=disable->Completed

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

1. Please connect with software and read back current master code/card number.
2. If machine cannot communication with software, please contact with our agent who you bought the goods from or HUNDURE Tech-support; they may help you to solve the problem.

Case sensor is in back of machine. Once the button is released, controller will make beep sound and display "CASE".
Please press the button and input release code. Default release code is 0000.
And you can also connect with HAMS to close the case sensor function.

1. Please read RAC-940 manual and make sure the wirings between RAC-940 and ACU-30 and external alarm.
2. Please go to parameter of HAMS, you need activate alarm function.

1. Go to HAMS -> System -> Export Setup -> Export Fields, you need create export format and assign saving path first.
2. Go to schedule, input the time and select Operation mode and date.

1. Please check if your date format is YYYY/MM/DD.
2. Please compress HAMS_2014.mdb.

HAMS allows you import users' information by txt or excel file. There are five necessary items, name, emp no, department number, department name and card number.
Please prepare five data and follow the import introduction, you may import user information success.

1. Five items are completed.
2. Emp no, card number and department number should be unique code.

RAC-2000 supports 4 readers. The reader's ID is 1, 2, 3, 4.
The ID 1 and 2 are for Door 1 and ID 3 and 4 are for Door 2. ID 1 and 3 is installing in outside of door, ID 2 and 4 is installing in inside of door. In the report, please check location column, you will read controller name with reader ID.
When you read ID 1, means door 1 outside reader, it means IN and so on.

HAMS is access database and also It cannot install in two different PCs.

Please go to C:\Program Files\HAMS, there are two files, HAMS.mdb and HAMS_2014.mdb. Kindly backup those two files. After install new software, just copy those two files into new path.

Three entry modes: Swipe card, press card number by keypads, swipe card and press password.

Finger only, Swipe card and put finger and card only.
When select to using card only, user can not use finger anymore.

1. Please connect RAC-960PE/PM with HAMS-19. You can read current Master code from parameter 2.
2. Please send the machine back to our agent who you bought the machine from.

There is a tool named 830tool. you can find it in the software CD.

Please check if 12V power supply is connected to the power source. Verify if the power polarity is correct and the power input is sufficient or not.

Please search current IP address and modify IP address by 830 tools.

RAC-2000WS supports RS-485 communication. You need a USB or converter to exchange the interface. Controller 485+/TXD1 ---------- Converter pin2 (RS-485+) Controller 485-/RXD1 ------- Converter pin1(RS-485-)

1. Move JP11 JUMPER to the back of HW INITIAL
2. Restart RAC-2000WS/WSN, there will be continuous beep sound
3. Set JP11 jumper back to NORMAL and wait for 10 seconds
4. RAC-2000WS/WSN will beep once and complete hardware initialization.

Please check plastic cover on RAC-2000WS/WSN, you will read DATA1/CLK1, DATA2/CLK2, DATA3/CLK3 and DATA4/CLK4, and they indicate reader ID 1, 2, 3 and 4. Kindly refer to our hardware manual for detail wiring information.

1. Please check JP12 on the RAC-2000WS/WSN, it should selection for wiegand position.
2. Please check reader wirings and try to reverse W0 and W1.

Please check ID dip switch. Door 1 reader ID should be ID 1 and 2 (In and Out), Door 2 ID should be ID 3 and 4 (In and Out)

1. Make sure the reader ID is correct.
2. Check lock's power, it should be 12V/1A at least.

This is default value. All doors will open by any card until you set first authorization to RAC-2000.

HAMS-19 -> Access control -> Hardware Setting -> Connecting
Please select Name+card number, and click 'SET".
RAC-960Px will restart automatically, and please upload authorization again.

HAMS-19 -> Access control -> Hardware Setting -> Connecting
Please select Name+card number, and click 'SET".
RAC-960Px will restart automatically, and please upload authorization again.